Shipping policy
Tempocom.com Shipping Policy
What This Policy Covers
This policy applies to orders placed directly through shop.tempocom.com.
It does not cover orders placed through a Tempo distributor, dealer, or authorized reseller, or purchase orders placed with a Tempo sales representative. Those orders ship under the terms of your dealer or purchase agreement — see section 11.
01 / Where We Ship
We ship to all 50 US states from our facility in Vista, California.
Online orders are United States only.
Outside the US? Contact us at support@tempocom.com and we'll connect you with an authorized Tempo distributor in your region.
We do not ship to PO boxes, APO, FPO, or DPO addresses.
02 / Order Processing
All online orders are processed after 24 hours. For orders on the weekend and holiday, they are processed 24 hours after the next business day.
Business days are Monday through Friday, excluding US federal holidays.
Processing time is separate from transit time.
Most in-stock items ship within 3-5 business days. Some items with a longer lead time will take longer.
03 / Shipping Methods
We ship via FedEx.
Transit times are carrier estimates, not guarantees. Weather, carrier delays, and events outside our control can extend them. We're not able to refund shipping charges for carrier delays.
04 / Shipping Costs
We offer $15.95 economy flat rate shipping for all U.S. Shipments.
05 / Extended Lead Time and Backordered Items
Some instruments are built or configured to order and aren't held in stock. These are marked on the product page with an extended lead time before you add them to your cart.
If an item you ordered turns out to be back ordered after you've paid, we'll email you within 7 business days with the revised ship date. You can wait for it or cancel that line for a full refund — your choice, no fee.
If your order contains both in-stock and back-ordered items, we'll hold the order and ship complete.
06 / Restricted and Special-Handling Items
Some of our products carry shipping restrictions that we don't control:
- Lithium battery products. Instruments containing lithium-ion batteries are subject to IATA and DOT transport rules.
07 / Tracking Your Order
You'll get a shipping confirmation email with a tracking number as soon as your order leaves our facility. Tracking can take up to 24 hours to show activity after you receive it — that's normal and doesn't mean anything is wrong.
08 / Address Accuracy
We ship to the address exactly as you enter it at checkout. Please double-check it before you submit.
If you catch a mistake, contact us immediately at support@tempocom.com — we can usually correct it if the order hasn't shipped. Once it's with the carrier, we can't reroute it.
Packages returned to us as undeliverable because of an incorrect or incomplete address will be refunded [minus original shipping and a 25% restocking fee / per our standard return terms. We'll contact you before reshipping.
09 / Damaged, Lost, or Missing Shipments
Damaged in transit- Contact us within 7 days of delivery with your order number and photos of both the packaging and the product.
Shows delivered but you don't have it-Contact us within 7 days of the delivery scan.
Never arrived- If tracking hasn't updated in 7 business days, let us know and we'll investigate with the carrier.
Damaged and incorrect shipments don't count against your 30-day return window.
11 / Distributors, Dealers, and Trade Accounts
If you're a Tempo distributor, dealer, or authorized reseller, orders placed through your account or by purchase order don't ship under this policy. Freight terms, program allowances, and lead times are set in your dealer agreement. Contact your Tempo sales representative or [distributor-support email] with questions about a partner order.
If you bought a Tempo product from a distributor, dealer, or another retailer, that seller handles your shipment, tracking, and any delivery problems.
12 / Questions
Our team is here Monday through Friday, 7 AM to 4 PM Pacific Time.
Email: support@tempocom.com Phone: 800-642-2155, Option 1
Last updated:9/3/2026